The Ongoing Assistance is activated upon termination of the test and is guaranteed on all systems delivered. The support profile is defined with the customer according to the needs of availability and timeliness of intervention. The purpose is to ensure a reduction of unexpected costs by offering an rapid support for the operational management of procedures and anomalies. The service also provides for the training of operators and the support of the maintenance staff.
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BASE CAREis activated upon termination of the test and is guaranteed for the entire life cycle of the plant. Provides a service for Call Center working hours, work from remote and operator training. |
PLUS CAREprovides a dedicated telephone with extended hours and remote assistance within 24 hours. Also included is one day on-site per year for any technical assistance, training or further analysis. |
FULL CAREis the best guarantee of profitability of the plant and the ideal solution to manage it in complete serenity. The response times are short or immediate telephone support is full (24/7/365) |
| SERVICE | BASE CARE | PLUS CARE | FULL CARE |
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Call Center |
09:00 - 12:30 and 14:30 - 18:00 |
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Telephone Assistance (dedicated number) |
NO |
06:00 – 22:00 |
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E-mail Support |
YES |
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Remote Assistance |
based on availability |
within 24 hours |
within 4 hours |
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Days on-site per year (for technical assistance, training or analysis) |
NO |
1 |
3 |
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Training operators |
based on availability |
within 96 hours |
within 48 hours |
1. TELEPHONE
Provides a Call Center service during working hours for all of our customers and a dedicated telephone with extended hours (06:00 – 22:00) or full time (24/7/365).
2. VIA E-MAIL
Allows you to contact the Development Team for assistance. Response times vary according to the profile of care chosen.
1. REMOTE
It is not always easy for an operator to interpret the anomalies correctly and make the right decisions . Through remote support our Development Team can check the status of the system and suggest the most appropriate actions. To date, more than 80 % of the problems can be solved remotely while minimizing the waiting time and the costs involved. This mode allows us to support operators during the daily operation of the plant in a sort of continuing training.
2. ON SITE
In the event that the remote assistance can not be decisive, services Plus Care and Full Care offer on-site interventions to diagnose and resolve any anomalies or new need quickly.
| Via Friuli Venezia Giulia 23 | Tel. +39 041 5102604 | |
| 30030 Cazzago di Pianiga (VE) | Fax. +39 041 5102636 |
